Legal
Return Policy
Last updated 25 September 2026.
This Return Policy, also referred to as our Refund Policy, explains how refunds work for services provided by SetUply Global, company number 16375227, registered at 548 Gorton Lane, Manchester, Greater Manchester, England, M18 8EH. Because we sell professional services rather than physical goods, there is nothing to "return" — instead this policy covers when and how fees are refunded.
1. Discovery calls
Initial discovery calls are free of charge. If a paid diagnostic session is booked and you cancel at least 24 hours before the scheduled time, any fee paid is refunded in full.
2. AI audits
If you cancel an audit before work has started, the full audit fee is refunded. Once the audit has started, the fee is non-refundable because the work is already being delivered. If we fail to deliver the agreed audit report, you are entitled to a full refund.
3. Build projects
Build projects are delivered in milestones under a written proposal. If a project is cancelled, you pay only for work completed up to the cancellation date. Any advance payment covering work not yet performed is refunded within 14 days.
4. Training sessions
Training sessions cancelled at least 48 hours in advance are refunded in full or rescheduled at no cost. Cancellations within 48 hours are charged at 50% of the session fee.
5. How to request a refund
Email support@setuplyglobal.online with your name, the service purchased and the reason for the request. We review every request and respond within 3 working days. Approved refunds are paid back to the original payment method within 5 to 10 working days.
6. Statutory rights
Nothing in this policy affects your statutory rights under UK consumer law, including any right to cancel distance contracts where applicable.