Legal
Cancellation Policy
Last updated 25 September 2026.
This policy explains how you can cancel bookings and engagements with SetUply Global, company number 16375227, registered at 548 Gorton Lane, Manchester, Greater Manchester, England, M18 8EH, and what happens to any fees you have paid.
1. Cancelling a discovery call
You can cancel or reschedule a discovery call at any time using the link in your confirmation email, or by emailing us. Calls cancelled at least 24 hours before the scheduled time carry no charge, and any fee paid is refunded in full.
2. Cancelling an audit
You may cancel an audit in writing at any point before work begins for a full refund. Once work has started, the audit fee is non-refundable, but you may still cancel and no further work will be carried out or charged.
3. Cancelling a build project
Either party may end a build engagement in writing. You pay only for work performed up to the cancellation date, and we hand over all completed, paid-for deliverables. Any advance covering unperformed work is refunded within 14 days.
4. Cancelling training
Training sessions cancelled at least 48 hours in advance are refunded in full or rescheduled free of charge. Cancellations within 48 hours are charged at 50% of the session fee.
5. Ongoing support plans
Monthly support or improvement plans can be cancelled with 30 days' written notice. The plan remains active until the end of the notice period and no further payments are taken after that.
6. How to cancel
To cancel any booking or engagement, email support@setuplyglobal.online from the email address used at booking. We confirm every cancellation in writing within 2 working days.